Tata Communications Hiring Freshers As Customer Service Executive – Service Assurance On Nov 2016 @ Pune

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Company Name    Tata Communications
Company Website www.tatacommunications.com
Experience      1-3  years
Salary Not Mentioned
Qualification B.E/B.Tech
Job Role Customer Service Executive – Service Assurance
Skills Communication Skill
JOB Location  Pune
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

About Company:

Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries. The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.

Description :

  • Voice complaint troubleshooting & resolution with help of various telecom tools
  • Network Monitoring and analysis
  • Proactive network alarm analysis and reporting
  • Co-ordination with various internal stake holders and as well external international customers for problem resolution
  • Escalation/incident handling and management from service assurance perspective till the closure of incident
  • Initiate and participate in various CSAT activities

Eligibility :

  • Candidates should possess B.E ( EXTC /IT) from recognized university
  • Knowledge of TDM /Voip technologies
  • Switching , Transmission , IP knowledge
  • Hands on switch experience preferably Sonus
  • Protocol : SS7 , SIP
  • Complaint Management , 24*7 NOC operations
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