Bentley Recruitment 2018 For Service Desk Analyst/Technical Support Engineer | B.E/B.Tech/Any Degree @ Pune

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Bentley Recruitment 2018

Company Name    Bentley Systems
Company Website www.bentley.com
Experience      1-4 years/1-3 years
Salary Not Mentioned
Qualification B.E/B.Tech/B.Sc/Any Degree
Job Role Service Desk Analyst/Technical Support Engineer
Skills Communication Skills
JOB Location Pune
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

Service Desk Analyst:

Description:

  • The role requires working knowledge of the Bentley Systems MANGED Services offerings, expertise as a customer support analyst as well as a practical understanding of ITIL framework.
  • The role requires excellent customer service skills and the ability to properly triage and resolve and/or escalate customer incidents, requests and problems.
  • Reporting directly to the Global Manager Service Delivery.

Eligibility:

  • Bachelor’s Degree or equivalent work experience
  • 1 to 4 years’ experience as a Support Analyst;
  • Fluency in English both verbal and written is a must, skills in other languages are a plus;
  • Excellent telephone and written communications;
  • Strong customer service focus
  • Excellent follow up and time management skills
  • Ability to document and troubleshoot is a must.
  • Expertise in Microsoft Office suite and other operating platforms.
  • Expertise in remote Desktop support tools

Technical Support Engineer:

Description:

  • Answering user questions over the phone, email and web portal.
  • Writing technical articles on the Bentley Communities site informing users on specific technical topics.
  • Contribute to software testing from time to time, assist the Development teams manage Defects and User Enhancement requests.

Eligibility:

  • Bachelor Degree in GIS, Mathematics, Economics, Computer Science, Information Management or Statistics.
  • 1 – 3 years’ experience in GIS/Digital Mapping software.
  • Ability to analyze complex technical problems.
  • Technology savvy.
  • Tactful and patient with users.
  • Excellent English and strong communication skills required. Business-western fashion preferred.
  • Knowledge of databases (SQL Server or Oracle), Programming skills is an asset.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing and presenting findings.
  • Strong knowledge of and experience with reporting packages (Business Objects etc.) an asset.

Service Desk Analyst

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Technical Support Engineer

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