BT Recruitment 2018 For Technical Support Trainee | B.E/B.Tech @ Gurugram

Deal Score0

BT Recruitment 2018

Company Name    BT Group
Company Website www.btplc.com
Salary Not Mentioned
Qualification B.E/B.Tech
Experience Freshers
Job Role Technical Support Trainee – L1
Skills Communication Skills
Job Location Gurugram (Haryana)
Job Type Apply
Last Date 15 June 2018
Reference      FreshersTask.com

Description:

  • To Provide expert support on process and products and to ensure a professional and consistent delivery of quality service to BT customers and achievement of operational targets and manage workload
  • Works on the Global customer service Desk and pro-actively responds to customer faults and changes within defined service levels.
  • Change Request and Incident queue monitoring of tools to manage customer requests and queries
  • Direct engagement by phone with the end client for clarification of information/conformation of completion of request
  • Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.

Eligibility:

  • Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)
  • ITIL Certification or ITIL Awareness is preferred
  • CCNA certification would be required

Skills:

  • Excellent written and spoken English language skills
  • Ability to liaise with Internal and External customers and suppliers at any level
  • Good customer interfacing skills.
  • Strong communication and interpersonal skills.
  • Good diagnostic skills (Voice and/or Data)
  • Self-management.
Apply Now

GET THE JOBS UPDATES IN YOUR INBOX