Service Desk Analyst For B.E/B.Tech/Any degree @ Capgemini Recruitment 2018 On Jan 2018 @ Bangalore

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Service Desk Analyst For B.E/B.Tech/Any degree @ Capgemini Recruitment On Jan 2018 @ Bangalore

Capgemini Recruitment 2018

Capgemini Recruitment 2018

Company Name    Capgemini
Company Website
Qualification B.E/B.Tech/Any degree
Job Role Service Desk Analyst
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last Date To Apply ASAP

Roles and Responsibilities:

  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
  • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization


  • Must be graduate
  • Must be comfortable in taking inbound/outbound calls.
  • Strong communication & analytical skills is mandatory
  • Good to have ITIL V3 certified
  • Knowledge in BMC remedy will be an added advantage
  • should be ready to work in 24*7 shift


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