Capgemini Recruitment 2018 For Service Desk Analyst | B.E/B.Tech/Any Degree @ Bangalore

Deal Score0

Capgemini Recruitment 2018

Company Name    Capgemini
Company Website www.capgemini.com
Experience 0 to 2 years
Qualification B.E/B.Tech/Any Degree
Job Role Service Desk Analyst
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last Date ASAP
Reference      FreshersTask.com

Description:

  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
  • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization

Eligibility:

  • Must be graduate
  • Must be comfortable in taking inbound/outbound calls.
  • Strong communication & analytical skills is mandatory
  • Good to have ITIL V3 certified
  • Knowledge in BMC remedy will be an added advantage
  • should be ready to work in 24*7 shift

Skills & Experience:

  • Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Apply Now

Capgemini Placement Papers | Interview Process

MORE DETAILS==============>CLICK HERE


GET THE JOBS UPDATES IN YOUR INBOX