Capgemini Recruitment 2018 For Trainee Associate/Process Associate – Service Desk Specialist | B.Com/BBA/BBM/B.E/B.Tech/Any Degree @ Bangalore/Noida

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Capgemini Recruitment 2018

Company Name    Capgemini
Company Website www.capgemini.com
Experience Freshers/6 months to 2.5 yrs
Qualification B.Com/BBA/BBM/B.E/B.Tech/Any Degree
Job Role Trainee Associate/Process Associate – Service Desk Specialist
Skills Communication Skills
Job Location Bangalore/Noida
Job Type Apply
Last Date ASAP
Reference      FreshersTask.com

Trainee Associate:

Eligibility:

  • Graduate (B.Com/BBA/BBM) with minimum 60%
  • Good Analytical Skills
  • Typing speed of 25 – 30 wpm
  • MS office knowledge
  • Willing to work in shifts

Sevice Desk Specialist:

Description:

  • Provide hardware/software/network problem diagnosis/resolution via telephone/ email/chat for customer’s end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem
    recognition, logs, research, isolation, resolution, and follow-up steps;
  • Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities Escalate complex

Eligibility:

  • Qualification – Any Graduate
  • Experience – 6 months to 2.5 yrs

Trainee Associate

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Process Associate – Service Desk Specialist

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