Capgemini Walk-in Drive 2018 For Service Desk Associate | Any Degree On 19 July 2018 @ Ghaziabad(U.P)
Capgemini Walk-in Drive 2018
|Job Role||Service Desk Associate|
|Walk in Date||19 July 2018|
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the Voice Based Phone Service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Student should complete his/her Graduation in the year 2017 & 2018.
- Minimum percentage X 55%, XII 55%, BSC (All Branches), BCA, BBA, BA, B.Com – 55% are only eligible in the event (No BE/ B tech and Post graduate students)
- No gaps in education however, one year gap is allowed between HSC (12th) and commencement of graduation.
- Must have good English communication skills (written & oral)
- No Active ATKT/Backlog till 6th semester or during Capgemini selection process
- Candidate who applied in last six month is not eligible to appear again.
- Should have excellent communication and English speaking skills
- Basic computing skills
- Willing to work in a 24/7 environment.
- Written English Test (Online assessment)
- Technical Round
- HR round of discussion
Venue Date: 19 July 2018 -9 AM to 1 PM
G.T. Road, Lal Quan,
Uttar Pradesh 201009.
Mandatory Documents to be carried for selection process:
- Updated CV
- Original & photocopy of Mark sheets of 10th, 12th, Graduation (all semesters),
- Provisional degree certificate of graduation
- Aadhar card
- Two (2) passport size photographs
- Candidates need to carry the original / university issued mark sheets, Internet copy of mark sheets will not be entertained.
Capgemini Placement Papers | Interview Process
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