DELL Walk-in Drive 2018 For Sr. Associate/Client Tech Support | B.E/B.Tech/Any Degree On 23 & 24 August 2018 @ Gurugram

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DELL Walk-in Drive 2018

Company Name    Dell International Services India Private Limited
Company Website www.dell.com
Experience 0-3 years
Salary Rs 3.25 to 5.0 LPA
Qualification B.E/B.Tech/Any degree
Job Role Sr. Associate/Client Tech Support
Skills Communication Skills
Venue Location Gurugram (Haryana)
Venue Date  23 & 24 August 2018
Reference      FreshersTask.com

Description:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Eligibility:

  • Freshers must be graduates.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Venue Details:

Venue Date: 23rd August & 24th August 2018 Time: 12 pm – 3 pm

Venue:

Dell International Services,
Vipul Tech Square,
Opp Central Park,
Sector Road, Sector-43,
Gurugram – 122002 (Gurgaon)

Note: Please carry a Govt ID proof and a Photograph.


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