DELL Walk-in Drive 2018 For Sr. Associate/Client Tech Support | B.E/B.Tech/Any Degree On 23 November 2018 @ Gurugram
DELL Walk-in Drive 2018
|Company Name||Dell International Services India Private Limited|
|Salary||Rs 3.25 to 5.0 LPA|
|Job Role||Sr. Associate/Client Tech Support|
|Venue Location||Gurugram (Haryana)|
|Venue Date||23 November 2018|
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Graduate Fresher can Apply (Except MCA/M.Tech)
- 0 to 5 years of relevant experience required.
- Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Venue Date: 23rd November 2018 (Friday)Time: 12 pm – 3 pm
Dell International Services,
Vipul Tech Square,
Opp Central Park,
Sector Road, Sector-43,
Gurugram – 122002 (Gurgaon)
Note: Please carry a Govt ID proof and a Photograph.