DELL Walkin For Sr. Associate, Client Tech Support On 08 & 09 Jan 2018 @ Gurgaon

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DELL Walkin For Sr. Associate, Client Tech Support On 08 & 09 Jan 2018 @ Gurgaon

 

Company Name    DELL
Company Website www.dell.com
Salary Not Mentioned
Qualification B.E/B.Tech/Any degree
Job Role Sr. Associate, Client Tech Support
Skills Communication Skills
Job Location Gurgaon
Job Type Apply
Venue Date  8 & 9 January 2018
Reference      FreshersTask.com

Description:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for EWS, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Eligibility:

  • Any stream graduates are eligible
  • 0 to 3 years of relevant work experience required.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Venue Details:

Venue Date: 8 & 9 January 2018 Time: 12 PM – 3 PM

Venue:

Dell International Services,
Vipul Tech Square,
Opp Central Park,
Sector Road, Sector-43,
Gurgaon – 122002


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