Dimension Data Hiring Freshers As Level 1 Engineer On Aug 2017 @ Bangalore
|Company Name||Dimension Data|
|Job Role||Level 1 Engineer|
|Last Date to Apply||Aug 2017|
- The L1 – engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders
- Receive inbound phone calls from the GSC (or client as required)
- Receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
- Resolve client service requests using Cloud Control (where applicable)
- Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
- Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
- Level Agreements (SLAs) to escalation resources
- Escalate unremediated or unacknowledged incidents through appropriate escalation queues to ensure that client impact is minimal
- Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university
- Client focussed.
- Diligent and detail oriented
- Solid team player.
- Strong written and oral English communication skills
- An inquisitive mind and a can‐do spirit.
- Analytical approach to Problem Solving
- Ability to work at a fast pace.