FIS Recruitment 2018 For Associate Engineer | B.E/B.Tech/Any degree @ Pune
FIS Recruitment 2018
|Company Name||FIS Recruitment|
|Job Role||Associate Engineer – Client Services|
- Acting as a service desk agent. Receiving client calls, service requests, incident and defect logging etc.….
- Acknowledging the service requests/tickets in the shared mail box and making sure tickets are solved/escalated to correct department.
- Maintaining the case log statistics in desired format.
- Follow-up on the open tickets and incidents with client as well as internal teams.
- Monitoring the system and escalating alerts as per the SOP`s.
- Performing data integrity and system morning checks for MarketMap terminal and FAME.
- Working in sync with the L1 and L2 resources in the team to be well aware of the current status of the applications and stability.
- Any graduate BSC fresher can apply for this role.
- Candidates passed out within past 3 years can apply.
- Also candidates already working with small IT start-ups can apply.
- Candidate should be good in verbal and written communication skills.
- Keen on learning new technologies and technical aspects.
- Candidate should be flexible enough to work in 24/7 support environment.