GlobalLogic Walk-in Drive 2018 For Executive | Any degree On 17 Mar 2018 @ Gurgaon

Deal Score0

GlobalLogic Walk-in Drive 2018

Company Name    GlobalLogic
Company Website www.globallogic.com
Experience 0-4 years
Salary Rs 3 LPA – 5 LPA
Qualification Any degree
Job Role Email & Chat Support Executive
Skills Communication Skills
Job Location Gurugram
Venue Location Gurgaon
Venue Date  17 March 2018
Reference      FreshersTask.com

Description:

  • Provide chat, email support to resolve user problems with proactive troubleshooting
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication
  • Support team lead/ manager when required
  • CSAT/resolution rate initiatives
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Eligibility:

  • Graduate in any discipline
  • Work experience in product support via Chat & email will be preferred
  • Strong analytical, problem solving and troubleshooting skills
  • Capable of thinking critically
  • Attention to detail with the ability to complete a large volume of work quickly and independently
  • Ability to work collaboratively in a diverse team environment.
  • Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
  • Excellent written communication skills in English for email and chat support channels
  • Team player with very good interpersonal skills and forward-looking attitude

Venue date: 17 March 2018    Time: 9 AM to 12 PM.

Venue: 

GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd.,
Grand Canyon Building,
14th floor, Block D&E,
Off Gurgaon-Faridabad Road,
Tehsil Sohna, Gwal Pahari,
Gurgaon, Haryana – 122003

(Nearest Metro- Guru Dronacharya & Chattarpur)

Documents Required: 2 copies of resume.

Apply Now

GET THE JOBS UPDATES IN YOUR INBOX