GlobalLogic Walk-in Drive 2018 For Executive | Any degree On 17 Mar 2018 @ Gurgaon
GlobalLogic Walk-in Drive 2018
|Salary||Rs 3 LPA – 5 LPA|
|Job Role||Email & Chat Support Executive|
|Venue Date||17 March 2018|
- Provide chat, email support to resolve user problems with proactive troubleshooting
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication
- Support team lead/ manager when required
- CSAT/resolution rate initiatives
- Ability and willingness to quickly complete large volumes of work with high quality
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
- Graduate in any discipline
- Work experience in product support via Chat & email will be preferred
- Strong analytical, problem solving and troubleshooting skills
- Capable of thinking critically
- Attention to detail with the ability to complete a large volume of work quickly and independently
- Ability to work collaboratively in a diverse team environment.
- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
- Excellent written communication skills in English for email and chat support channels
- Team player with very good interpersonal skills and forward-looking attitude
Venue date: 17 March 2018 Time: 9 AM to 12 PM.
GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd.,
Grand Canyon Building,
14th floor, Block D&E,
Off Gurgaon-Faridabad Road,
Tehsil Sohna, Gwal Pahari,
Gurgaon, Haryana – 122003
(Nearest Metro- Guru Dronacharya & Chattarpur)
Documents Required: 2 copies of resume.Apply Now