Groupon Walk-in Drive 2018 For Customer Support Representative | Any Degree On 17 September 2018 @ Bangalore

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Groupon Walk-in Drive 2018

Company Name Groupon
Company Website jobs.groupon.com
Experience 0-3 years
Qualification Any degree
Salary Best in Industry
Job Role Customer Support Representative
Skills Communication Skills
Job Location Bangalore
Venue Location Bangalore
Venue Date 17 September 2018
Reference FreshersTask.com

Description:

  • Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
  • Be a first point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources.

Eligibility:

  • Graduation should be completed
  • Freshers / 0 – 3 years (Candidates who are awaiting for the results can also apply)
  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.

Other details:

  • Process: Non-Voice (Email & Chat)
  • Work Timings: Night shift -predominantly & Weekly 2 days off
  • Transportation: Cab Provided Pick and Drop (30 KMS Radius)

Venue Details:

Venue Date: 17th September 2018 (Monday)

Venue:

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.


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