IBM Freshers Recruitment 2018 For Technical Support Associate | B.E/B.Tech/Any degree @ Bangalore/Hyderabad

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IBM Freshers Recruitment 2018

Company Name IBM Recruitment
Company Website www.ibm.com
Salary Not Mentioned
Qualification B.E/B.Tech/Any degree
Job Role Technical Support Associate
Experience 0 to 2 Years
Skills Communications Skills
Job Location Hyderabad/Bangalore
Job Type Apply
Venue Date  ASAP
Reference      FreshersTask.com

Description:

As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.

What you’ll do:

The job will require you to handle inbound calls/emails/chats regarding technical issues for end users –

  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem on timely basis

Eligibility:

  • Graduate in any discipline (15 years + Education)
  • 0 to 2 Years relevant technical experience.
  • Fluency in English
  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Probing skills, as relevant to the issue and level of the caller.
  • Open to work in shifts
  • Ability to identify opportunity & implement process improvements
  • Ability to meet a set of defined account agent productivity measurement

Hyderabad

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Bangalore

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