IBM Off Campus Drive 2018 For Technical Support Representative | B.E/B.Tech/Any Degree On 10 August 2018 @ New Delhi

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IBM Off Campus Drive 2018

Company Name    IBM
Company Website www.ibm.com
Experience      Freshers
Salary Rs 3 LPA
Qualification B.E/B.Tech/Any Degree
Job Role Technical Support Representative
Skills Communication Skills
Job Location Noida/Gurgaon
Venue Location New Delhi
Job Type Apply
Venue Date 10 August 2018
Reference      FreshersTask.com

Description

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurements

Eligibility Criteria:

  • Graduation preferably in IT stream-2018 Batch
  • Exposure of working on monitoring tools
  • 24X7 operations, Incumbent will be required to work in rotational shifts, 5 days a week.
  • Strong Customer Service Skills
  • Good Verbal & Written Communication.
  • Apt in Problem-Analysis.
  • Good in Comprehension.
  • Analytical.
  • Empathetic.
  • Committed to Quality.
  • Eye for detail.
  • Critical thinking.
  • Ability to handle pressure situations
  • Resilience & Flexibility
  • Learning and knowledge enhancement
  • Interpersonal Skills and Teamwork
  • Ability to multi task.

Recruitment Process:

  • Initial screening and assessment of communication skills (In Person)
  • Voice & Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original & one set of photocopies):

  • Resume
  • Education all year mark sheets for the highest degree attained / pursuing
  • Education degree certificate (if course is completed)
  • Government-issued photo ID card
  • If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
  • Valid Indian work permit (if applicable)

Venue Details:

Institute of Information Technology and Management
D-29, Institutional Area,
Janakpuri, New Delhi-110058

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