IBM Freshers Recruitment 2018 For Project Trainee/Technical Support Associate | B.E/B.Tech/M.E/M.Tech @ Across India

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IBM Freshers Recruitment 2018

Company Name IBM Recruitment
Company Website www.ibm.com
Salary Not Mentioned
Qualification B.E/B.Tech/M.E/M.Tech/Any Degree
Job Role Project Trainee/Technical Support Associate
Experience Freshers
Skills Communications Skills
Job Location Hyderabad/Across India
Job Type Apply
Venue Date  ASAP
Reference      FreshersTask.com

Project Trainee:

Description:

  • You will be working as an intern and will be associated with respective project managers in services line or industry sectors.
  • They will be expected to support development of client presentation, solution outline and proof of concepts.
  • In some cases they might be deployed for onsite client delivery project.
  • The role will be reporting into Project Delivery Manager.

Eligibility:

  • Candidate should possess Bachelor’s Degree
  • Preferred Master’s Degree
  • Proven communication skill.
  • You should be proficient in Microsoft Excel.

Technical Support Associate:

Description:

  • As a Technical Support Associate, you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.
  • The job will require you to handle inbound calls/emails/chats regarding technical issues for end users
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem on timely basis

Eligibility:

  • Graduate in any discipline (15 years + Education)
  • 0 to 2 Years relevant technical experience.
  • Fluency in English
  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Ability to Identify Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurement

Project Trainee

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Technical Support Associate

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