IBM Freshers Recruitment 2018 For Project Trainee/Technical Support Associate | B.E/B.Tech @ Across India

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IBM Freshers Recruitment 2018

Company Name IBM Recruitment
Company Website www.ibm.com
Salary Not Mentioned
Qualification B.E/B.Tech
Job Role Project Trainee/Technical Support Associate
Experience Freshers/0-2 years
Skills Communications Skills
Job Location Across India/Bangalore
Job Type Apply
Venue Date  ASAP
Reference      FreshersTask.com

Project Trainee:

Description:

  • As an Intern you will support leading edge technology solutions like Mobility, smart commerce /e-commerce portals, UI/UX Design and analytics.
  • While learning fundamentals of IT consulting and IT project delivery you will be exposed to work in an incredibly fast moving client delivery environment, and will have the opportunity to make valuable contributions.
  • You will be given a short-term project to hone your technical skills and gain from client delivery experience.

Eligibility:

  • Bachelor’s Degree (B.E/B.Tech)
  • Good analytical skills.
  • Highly organized and self-motivated.
  • An above-average manager of time and resources.

Technical Support Associate:

Description:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Providing direct technical assistance to customers via phone, email, and chat.

Eligibility:

  • Bachelor’s Degree (B.E/B.Tech)
  • 0 to 2 years of experience with good communication skills
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to listen to and work with customers in real-time to resolve issues.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Project Trainee

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Technical Support Associate

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