Infosys Walk-in Drive 2018 For Customer Voice Support | B.E/B.Tech/Any degree On 17 July 2018 @ Bangalore

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Infosys Walk-in Drive 2018

Company Name Infosys Limited
Company Website www.infosys.com
Experience 0 – 2 years
Qualification B.E/B.Tech/Any degree
Batch 2018
Salary Rs.50,000-2,00,000/-
Job Role Customer Voice Support – CSR
Skills Communication Skills
Job Location Bangalore
Venue Location Bangalore
Venue Date 17th July 2018
Reference FreshersTask.com

Description:

  • Receive and resolve inbound customer support queries via a phone queue or web tickets.
  • Handle and resolve customer queries via inbound phone calls, emails or web chat.
  • Provide support on non-technical inquiries
  • Maintain awareness of competitive activity and opportunities for product development
  • Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
  • Utilize other the customer service skills efficiently.
  • Research and resolve customer inquiries for the various products and services .
  • Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  • Must meet or exceed individual performance goals and metrics focused on providing customer support.

Eligibility:

  • Any graduate /PG (Freshers 2018 batch with no active backlogs)
  • Excellent communications skills (Written and spoken)
  • Willing to Work in 24/7 shifts
  • Willing to work for International Voice Process
  • Strong written and verbal communication skills
  • Good PC skills.
  • Good customer convincing skills
  • Strong analytical skills
  • Excellent time management skills
  • Problem-solving and working through ambiguous situations
  • Attention to detail and accuracy
  • Exceptional customer service skills

Venue details:

Venue date: 17th July 2018 (Tuesday) Time: 10:00 AM

Venue:

Infosys BPM Ltd
Salarpuria Info Zone,
Infosys BPM LTD,
E-city Phase 1
Bangalore 560100

Contact Person:  DS Monica

The candidate should carry below-mentioned documents in Original:

  • 10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).
  • 2 Color Passport Size Photographs.
  • ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.
  • The previous Employer Relieving Letter or Experience Letter. (If Any)
  • Current Employer Appointment Letter and Salary Slips (Last 2 – 3 Months) (If any)

Infosys Placement Papers | Interview Experience & Selection Process

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