Home » Freshers Jobs » Infosys Walk-in Drive 2018 For Customer Voice Support | B.E/B.Tech/Any Degree On 22 September 2018 @ Bangalore

Infosys Walk-in Drive 2018 For Customer Voice Support | B.E/B.Tech/Any Degree On 22 September 2018 @ Bangalore

Fresherstask September 22, 2018 Freshers Jobs

Deal Score+2

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Infosys Walk-in Drive 2018

Description:

• Receive and resolve inbound customer support queries via a phone queue or web tickets.
• Handle and resolve customer queries via inbound phone calls, emails or web chat.
• Provide support on non-technical inquiries
• Maintain awareness of competitive activity and opportunities for product development
• Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
• Utilize other the customer service skills efficiently.
• Research and resolve customer inquiries for the various products and services.
• Effectively articulate necessary customer and non-technical information to customers
  in a simple and concise manner.

Eligibility:

• Any graduate /PG (Freshers 2018 batch with no active backlogs)
• 0 – 3 years experience
• Excellent communications skills (Written and spoken)
• Willing to Work in 24/7 shifts
• Willing to work for International Voice Process
• Strong written and verbal communication skills
• Strong analytical skills
• Excellent time management skills
• Problem solving and working through ambiguous situations
• Attention to detail and accuracy
• Exceptional customer service skills

Venue Details:

Venue Date: 22nd September 2018 (Saturday) Time: 10:00 AM to 01:00 PM

Venue:

Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Bengaluru

Landmark – Sindhuri Convention Hall.

Contact Person:  Ankita/Ritu

Note: Please mention DS-Bhavana on top of your resume.

Infosys Placement Papers | Interview Experience & Selection Process

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