Infosys Walk-in Drive 2018 For Customer Voice Support | B.E/B.Tech/Any degree On 17 July 2018 @ Bangalore
Infosys Walk-in Drive 2018
|Company Name||Infosys Limited|
|Experience||0 – 2 years|
|Job Role||Customer Voice Support – CSR|
|Venue Date||17th July 2018|
- Receive and resolve inbound customer support queries via a phone queue or web tickets.
- Handle and resolve customer queries via inbound phone calls, emails or web chat.
- Provide support on non-technical inquiries
- Maintain awareness of competitive activity and opportunities for product development
- Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
- Utilize other the customer service skills efficiently.
- Research and resolve customer inquiries for the various products and services .
- Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
- Must meet or exceed individual performance goals and metrics focused on providing customer support.
- Any graduate /PG (Freshers 2018 batch with no active backlogs)
- Excellent communications skills (Written and spoken)
- Willing to Work in 24/7 shifts
- Willing to work for International Voice Process
- Strong written and verbal communication skills
- Good PC skills.
- Good customer convincing skills
- Strong analytical skills
- Excellent time management skills
- Problem-solving and working through ambiguous situations
- Attention to detail and accuracy
- Exceptional customer service skills
Venue date: 17th July 2018 (Tuesday) Time: 10:00 AM
Infosys BPM Ltd
Salarpuria Info Zone,
Infosys BPM LTD,
E-city Phase 1
Contact Person: DS Monica
The candidate should carry below-mentioned documents in Original:
- 10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).
- 2 Color Passport Size Photographs.
- ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.
- The previous Employer Relieving Letter or Experience Letter. (If Any)
- Current Employer Appointment Letter and Salary Slips (Last 2 – 3 Months) (If any)
Infosys Placement Papers | Interview Experience & Selection Process
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