Mphasis Walk-in Drive 2018 For Technical Support Associate | B.E/B.Tech/Any Degree On 10 November 2018 @ Pune

Deal Score+1

Mphasis Walk-in Drive 2018

Company Name    Mphasis
Company Website www.mphasis.com
Experience      0-1 year
Salary Rs 1.75 to 2 LPA
Qualification B.E/B.Tech/Any Degree
Job Role Technical Support Associate
Skills Communication Skills
Job Location Pune
Venue Location Pune
Venue Date  10 November 2018
Reference      FreshersTask.com

Description:

  • Problem and Incident management under Global Service Desk environment where the Tech support Associate has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

Eligibility:

  • Graduation/Post Graduation Full Time pass-outs ONLY from recognized universities
  • Undergraduates (10+2, 10+3)/Diploma can also apply
  • Excellent command on English (Verbal and Written)

Shift details:

  • 5 days working Night Shift may require to do Day shift during training and transition
  • 2 Days Weekly Off Consecutive. Any 2 Days of the week
  • 9 Hours Login ( With 1 Hour Break )

Venue Details:

Venue Date & Time: 10th November 2018 (Saturday) at 10:00 AM onwards

Venue:

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014

Contact person: Imran

Required documents: Kindly carry any gov. Id proof & Updated resume.


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