Mphasis Walk-in Drive 2018 For Technical Support Associate | B.E/B.Tech/Any Degree On 10 November 2018 @ Pune
Mphasis Walk-in Drive 2018
|Salary||Rs 1.75 to 2 LPA|
|Job Role||Technical Support Associate|
|Venue Date||10 November 2018|
- Problem and Incident management under Global Service Desk environment where the Tech support Associate has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
- Graduation/Post Graduation Full Time pass-outs ONLY from recognized universities
- Undergraduates (10+2, 10+3)/Diploma can also apply
- Excellent command on English (Verbal and Written)
- 5 days working Night Shift may require to do Day shift during training and transition
- 2 Days Weekly Off Consecutive. Any 2 Days of the week
- 9 Hours Login ( With 1 Hour Break )
Venue Date & Time: 10th November 2018 (Saturday) at 10:00 AM onwards
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Imran
Required documents: Kindly carry any gov. Id proof & Updated resume.