Mphasis Recruitment 2018 For Trainee Customer Support Officer/Technical Support Associate | B.E/B.Tech/Any Degree @ Bangalore/Pune
Mphasis Recruitment 2018
|Experience||0-2 years/0-1 years|
|Job Role||Trainee Customer Support Officer/Technical Support Associate – Service Desk|
|Last Date to Apply||ASAP|
Trainee Customer Support Officer:
- Graduates/Undergraduates (10+2 / 10+2+Diploma) with minimum 6 months experience in Customer Support
- No Undergraduates with B.E / B. Tech Freshers
- No MBA / M. Tech Graduates
- Experience – 0 to 3 years
- Key Skills: Excellent Communication skills/written skills.
- Candidate Should be flexible working for night shifts
Technical Support Associate:
- Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage client’s queries and technical problems via inbound calls, emails, chat and web tickets within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
- Bachelor’s degree (B.E/B.Tech)/Any degree
- 0 to 1 years of experience in Service Desk/IT Helpdesk/ Technical Support domain or
International Voice Process.
- Excellent command on English (Verbal and Written)
- 5 days working Night Shift may require to do Day shift during training and transition
- 2 Days Weekly Off Consecutive. Any 2 Days of the week
- 9 Hours Login (With 1 Hour Break)
Trainee Customer Support OfficerApply Now
Technical Support Associate – Service DeskApply Now