Mphasis Walkin Drive 2018 For Technical Support Engineer | B.A/B.Com/B.Sc/BCA/BCS/B.E/B.Tech/Diploma On 9 to 13 Apr 2018 @ Pune

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Mphasis Walkin Drive 2018

Company Name    Mphasis
Company Website www.mphasis.com
Experience      0 to 4 years
Salary Not Mentioned
Qualification B.A/B.Com/B.Sc/BCA/BCS/B.E/B.Tech/Diploma
Job Role Technical Support Engineer
Skills Communication Skill
Job Location Pune
Venue Location Pune
Venue Date  9 to 11 April 2018
Reference      FreshersTask.com

Description:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Eligibility:

  • Educational Qualification: Any Graduate / Post Graduate
  • Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)
  • Experience: Fresher/ Experience

Venue details:

Venue date: 9th – 13th April 2018 Time:11:00 AM to 2:00 PM

Venue:

Mphasis Limited,
EON free zone,
Cluster C,Ground Floor,
Wing 2,Kharadi,
Pune – 411 014

Mphasis Placement Papers | Interview Experience & Selection Process

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