Mphasis Walkin Drive 2018 For Technical Support Engineer | B.A/B.Com/B.Sc/BCA/BCS/B.E/B.Tech/Diploma On 9 to 13 Apr 2018 @ Pune
Mphasis Walkin Drive 2018
|Experience||0 to 4 years|
|Job Role||Technical Support Engineer|
|Venue Date||9 to 11 April 2018|
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
- Educational Qualification: Any Graduate / Post Graduate
- Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)
- Experience: Fresher/ Experience
Venue date: 9th – 13th April 2018 Time:11:00 AM to 2:00 PM
EON free zone,
Cluster C,Ground Floor,
Pune – 411 014
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