Sitel India Walkins For Freshers As Associate/Sr Associate On 10-11 Apr 2017 @ Chennai
Sitel Chennai Jobs 2017
|Company Name||Sitel India|
|Experience||0 – 2 Year|
|Salary||Rs: 2,00,000 – 2,25,000 P.A.|
|Job Role||Associate/Sr Associate|
|walk-in Date||10-11 Apr 2017|
|walk-in Time||11:00 AM – 04:00 PM|
Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves over 50 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturall
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
- Candidate must have excellent communication skills in English.
- Must be flexible for rotational night shifts.
- Other BPO domain experiences with good communication skills are also preferred.
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.