System Administrator For B.E/B.Tech/MCA Jobs @ Oracle Recruitment 2017 On Nov 2017 @ Bangalore

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System Administrator For B.E/B.Tech/MCA Jobs @ Oracle Recruitment 2017 On Nov 2017 @Bangalore

System Administrator For B.E/B.Tech/MCA Jobs @ Oracle

Company Name    Oracle Corporation
Company Website www.oracle.com
Experience      0-3 Years
Salary Not Mentioned
Qualification B.E/B.Tech/MCA
Job Role System Administrator
Skills Communication Skills
JOB Location Bangalore
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

 

Description:

  • Respond to reported service issues (incidents) by handling in-bound SRs ensuring that the customer’s problems are identified and documented using the Oracle Helpdesk application.
  • Identify any known incident resolutions using a knowledge management system
  • Apply identified resolutions to the incident and interact with the customer to ensure the incident has been properly resolved
  • Ensure proper escalation of incidents to other GIT OU Support groups which cannot be resolved by this role.
  • Liaise with regional Oracle University event scheduling teams to resolve events which have not been scheduled correctly
  • Liaise with regional Oracle university teams and Global IT staff to identify and resolve classroom desktop problems which may affect the readiness of a classroom prior to a class starting.
  • Work to defined GIT OU Support processes and quality guidelines.

Eligibility:

  • A Bachelor’s degree in Computer Science, Engineering or equivalent
  • 0-3 years of relevant experience in described field
  • Some experience of working in a support service environment desirable, but recent graduates/freshers with appropriate skills are welcome to apply
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