Technical Analyst For B.E/B.Tech/Any Degree @ Oracle Recruitment On Jan 2018 @ Hyderabad

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Technical Analyst For B.E/B.Tech/Any Degree @ Oracle Recruitment On Jan 2018 @ Hyderabad

 

Company Name    Oracle Corporation
Company Website www.oracle.com
Experience      0-2 Year
Salary Not Mentioned
Qualification B.E/B.Tech/Any Degree
Job Role Technical Analyst
Skills Communication Skills
JOB Location Hyderabad
Job Type Apply
Last Date to Apply ASAP
Reference      FreshersTask.com

Description:

  • The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards.
  • Ensures that HUB tasks are handled during active shift
  • For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support
  • Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues
  • Uses SR quality guidelines when updating and managing SRs
  • Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
  • Responds quickly to customer requests for escalations by using documented escalation process
  • Encourages customers to use English versus local language for SR resolution
  • Encourages customers to use customer portal versus phone
  • Contributes to continuous process improvement initiatives
  • Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager
  • Contributes to process and system development and knowledge management

Eligibility:

  • Bachelor degree or above
  • Proficient with English
  • At least one year customer support experience, Call Center experience is preferred
  • Attentive to details and accuracy
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