Vodafone Hiring Freshers As Junior Service Consultant On Dec 2016 @ Bangalore

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Company Name    Vodafone
Company Website www.vodafone.com
Experience      0 – 2 years
Salary RS 3.2  LPA
Qualification B.E/B.Tech/Diploma/Any Degree
Job Role Junior Service Consultant
Skills Communication Skill
JOB Location Bangalore
Job Type Apply
Last  Date to Apply Nov 2016
Reference      FreshersTask.com

About Company:

Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.

Description :

  • Handling Demon Broadband Customers Technical queries over the phone, emails & live chats.
  • Handling and troubleshooting Technical issue like Connection, Routing, Slow Speed, Packet Loss, Latency,
  • Router configurations, Emails and Email Client Configuration, Domain & DNS(A, MX record changes) and
  • Web – Hosting services (web functional scripts) .
  • To ensure contribute to achieve all service level agreements, such as achieve over 90% C-Sat and deliver >90% FTR on calls, emails & live chats.
  • Update customer details and ensure appropriate follow ups done on cases require follow up and log fault to network team when required.
  • Technical knowledge on Computers and Networking and troubleshooting skills (Nat and Non-Nat, IP address submitting and protocols).
  • Willing to work in shifts including night shifts.
  • Ability and eagerness to learn different skills and knowledge within Demon Broadband team.

Eligibility :

  • BE/BTech/Diploma/Any Degree graduates with Telecom/Computer science background
    Should have good customer handling skills.
  • Be a team player
  • Good communication skills
  • Good Technical & Communication skills
  • Familiarity with operating Windows and Macintosh.
  • Basic Knowledge of DSL (Digital Subscriber Line) ADSL and ADSL2+ (Asymmetric digital subscriber line) technologies.
  • Basic Knowledge of the internet & ISP.
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