Walkin Drive For Service Desk Analyst @ Capgemini Jobs On 10 Nov 2017 @ Mumbai

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Walkin Drive For Service Desk Analyst @ Capgemini Jobs On 10 Nov 2017 @ Mumbai

Company Name    Capgemini
Company Website www.capgemini.com
Qualification Any Degree
Job Role Service Desk Analyst
Skills Communication Skills
Job Location Mumbai
Job Type Walkin
Walk in Date 10 November 2017
Reference      FreshersTask.com


  • Must be graduate
  • Must be comfortable in taking inbound/outbound calls.
  • Strong communication & analytical skills is mandatory
  • Good to have ITIL V3 certified
  • Knowledge in BMC remedy will be an added advantage
  • should be ready to work in 24*7 shift


Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.


  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
  • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization

Venue Details

Capgemini Technology Services India Limited
Capgemini knowledge Park(SEZ)
IT3/IT4, Airoli knowledge Park,
Thane Belapur Rd, Airoli,
Navi Mumbai -400708.

Contact Person- Soham Avasthi

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