Wipro Walk-in Drive 2018 For Technical Service Desk | B.E/B.Tech/Any Degree On 27 October 2018 @ Guwahati/Hyderabad/ Mumbai

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Wipro Walk-in Drive 2018

Company Name    Wipro
Company Website www.wipro.com
Experience      0-1 years
Batch Any Batch
Salary Not Mentioned
Qualification B.E/B.Tech/Any Degree
Job Role Technical Service Desk
Skills Communication Skills
Venue Location Guwahati/Hyderabad/Mumbai
Job Location Airoli/Hyderabad/Pune
Venue Date 27 October 2018
Reference      FreshersTask.com

Description:

  • Manage a team of Service Desk Analysts providing support across 24×7
  • Responsible for Service Levels ASA, Abandon, FCR etc. and managing team of 15-20 Analysts.
  • Delivery – The incumbent is required to study the DD/transition documents and gain understanding of customer business Contribute to KM activities create / edit SOP s based on any changes in the Support environment.
  • Follow quality/security process defined for the engagement Independently handle escalated calls, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, assess customer s needs.
  • Analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings.

Detailed Candidate Profile

  • Candidates should possess B.E/B.Tech/Any Degree from a recognized university
  • Experience: 0-1 years
  • Mandatory Skills: TIS Service Desk
  • Desirable Skills: Language Skills: English Language

Venue details:

Venue Date: 27 October 2018    Time: 10 AM to 1 PM

Venue Location: Guwahati

Wipro Limited,
2nd Floor, Rajgarh Plaza,
Rajgarh Rd, Rajgarh, Lachit Nagar,
Guwahati, Assam 781003

Venue Location: Hyderabad

Wipro Ltd.,
Gachibowli, STPI,
Tower 4, 1st floor
Hyderabad.

Venue Location: Mumbai

Wipro Ltd,
7th Floor, A Wing,
Kensingtone Tower,
Hiranandani, Powai,
Mumbai.

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