Wipro Walk-in Drive 2018 For Technical Service Desk | B.E/B.Tech/Any Degree On 22 September 2018 @ Mumbai/Pune

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Wipro walk-in Drive 2018

Company Name    Wipro Technologies
Company Website www.wipro.com
Experience      0-1 years
Salary Not Mentioned
Batch Any Batch
Qualification B.E/B.Tech/Any Degree
Job Role Technical Service Desk
Skills Communication Skills
Venue  Location Mumbai/Pune
Job Location Airoli (Navi Mumbai)/Pune
Job Type Apply
Venue Date 22 September 2018
Reference      FreshersTask.com

Description:

  • The Analyst will be responsible for Service ticket creation/assignment/Categorization /
    prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
  • The incumbent will receive calls during the assigned period and adhere to break
    schedules and use the appropriate Aux as applicable
  • Incident Management
  • Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
  • Routing / Chasing of tickets with other PRG s
  • Proactive Remedy Queue Management
  • Identifying the trend of calls/tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Creating child tickets and tagging them with problem ticket
  • Tracking resolution and updating KB
  • Administrative Task
    Proactive Remedy Queue Management

Eligibility:

  • Candidates should possess B.E/B.Tech/Any Degree from a recognized university
  • Experience: 0-1 years
  • Mandatory Skills: TIS Service Desk
  • Desirable Skills: Language Skills: English Language

Venue Details:

Venue Date: 22 September 2018    Time: 10 AM to 1 PM

Venue Location: Mumbai

Wipro Ltd,
7th Floor, A Wing,
Kensingtone Tower, Hiranandani,
Powai, Mumbai.

Venue Location: Pune

Plot No.31 MIDC,
Pune Infotech Park,
Ph-2 Hinjewadi, Pune,
Maharashtra 411057

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